Purple Toad Help Desk

Questions,
answered.

Planning a visit? Tracking down a bottle? Wondering what we can ship? Start here—and if you still need us, a real person is only a call away.

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A lineup of Purple Toad wines Friendly answers. No wine jargon required.
2Kentucky tasting rooms
DailyBoth locations are open
FreeWalk-in tastings
(270) 554-0010One number for help

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01 · Visiting

Come as you are.

What to expect at our Paducah and Bowling Green tasting rooms.

Are you open year-round?

Yes. Both tasting rooms are open seven days a week throughout the year. We close on Easter Sunday, Thanksgiving, and Christmas Day. Any additional weather or holiday closure will be announced on our social channels.

What are your current tasting-room hours?

Paducah: Monday–Thursday 10:30 AM–6:00 PM, Friday–Saturday 10:30 AM–8:00 PM, and Sunday 1:00–6:00 PM. Bowling Green: Sunday–Thursday 10:30 AM–6:30 PM and Friday–Saturday 10:30 AM–8:00 PM. Check the Tastings page before a holiday visit.

What is the best time of year to visit?

Every season has its own charm: spring flowers and mild picnic weather, a vibrant vineyard in summer, harvest atmosphere and comfortable weather in fall, and a cozy decorated tasting room in winter.

Can kids visit?

Absolutely. Purple Toad is family-friendly, with non-alcoholic fruit-punch slushies, soft drinks, water, snacks, and candy available.

Are dogs welcome?

Leashed pets are welcome outdoors. Indoors, only service animals as defined by the ADA are permitted; emotional-support animals are not allowed inside.

Can we bring food?

Yes, you may bring food. Kentucky law does not allow guests to bring outside alcoholic beverages onto the property.

Can we buy a bottle and drink it on-site?

Yes. If you do not finish it, ask our team about properly resealing the bottle before you leave. Open containers cannot leave the property.

Is there something for guests who do not drink wine?

Yes. We offer non-alcoholic drinks and snacks, plus a selection of beer for guests who prefer something other than wine.

Do you allow smoking?

Smoking is permitted outdoors only. Please avoid smoking in crowded guest areas.

Is parking available?

Yes. Both locations have ample on-site parking, and motorcycles are welcome.

Are the tasting rooms wheelchair accessible?

Yes. Both locations provide accessible, climate-controlled indoor facilities and on-site parking. Contact us before your visit if you would like help planning for a specific accessibility need.

02 · Tastings & Events

Plan the fun part.

From a quick tasting to a full celebration.

How much are tastings?

Wine and spirits tastings are free. Visit our Tastings page for current pours and everything you need to know.

Do I need a reservation for a tasting?

No. Tastings are first-come, first-served at both locations. Fridays, Saturdays, and Sundays are typically busiest, so a short wait is possible.

Can large groups taste together?

Groups of up to five can usually taste together. Please call ahead for five or more guests; larger parties may need to divide into smaller tasting groups so everyone receives attentive service.

How long does a tasting take?

Most tastings take approximately 20–25 minutes, although you are welcome to browse and enjoy the tasting room at your own pace.

What identification do I need for a tasting?

Anyone sampling alcohol must be at least 21 years old and should bring a valid government-issued photo ID.

Can I taste bourbon and spirits too?

Yes. Purple Toad offers free wine and spirits tastings, including rotating selections of bourbon, fruit whiskey, vodka, and other spirits.

Are winery tours offered at both locations?

Tours are offered at the Paducah winery only. They are $10 per person, require advance registration, and include a souvenir Purple Toad glass for paid guests age 21 and older. See current times on the Tours page.

How can I book an event space?

Purple Toad hosts weddings, receptions, showers, corporate gatherings, and private parties. Pricing and availability depend on the location, event date, approximate guest count, and hours needed. Start with our Event page to compare Paducah and Bowling Green and submit those details for an accurate answer.

Do you allow proposals?

Yes. Start on our Event page and choose Paducah or Bowling Green so the correct events team receives your details.

Do you offer virtual tastings?

We do not offer virtual tastings at this time.

03 · Shopping & Shipping

Get Purple Toad home.

Order online, find a nearby retailer, or get help with a bottle.

Can I buy Purple Toad online and in stores?

Yes. You can order online at purpletoadwinery.com or shop in person at our Paducah and Bowling Green tasting rooms. You can also use our Where to Buy map to look for nearby retailers. Store selection changes, so call the retailer when you need a specific flavor.

How much does shipping cost?

Orders of $65 or more receive free UPS Ground shipping when the destination and items are eligible. For orders under $65, shipping is calculated automatically at checkout based on the order and delivery address. Shipping is not a fixed $15 charge.

Where can Purple Toad ship?

Wine ships to select eligible states, while spirits currently ship only within Kentucky. Shipping rules can change, so enter your destination on the product page or at checkout for the current answer. A product being available online does not mean it can be shipped to every address.

How does alcohol delivery work?

Alcohol can only be sent to an eligible address and recipient under applicable state and carrier rules. Checkout will confirm whether your destination is eligible; delivery timing varies, and someone who meets the carrier’s age and identification requirements must receive the package.

How do I find Purple Toad in a store?

Use our Where to Buy map to search by city, state, or ZIP code. Selection varies by retailer, so call the store when you need a specific flavor.

What if Purple Toad is not distributed in my state?

Check online shipping eligibility. We may be able to ship directly even when local retail distribution is not available.

Do you offer a case discount?

Yes. Full 12-bottle case orders receive 10% off list pricing. Seasonal promotions may differ, and special quotes apply only to the order for which they were issued.

How do I track or change an online order?

We send tracking information after an order ships. If you need to request a delivery-address change before shipment, use the order-help route promptly with your Purple Toad order number. Carrier and alcohol-delivery rules may limit changes after the package is in transit.

What should I do if an order is damaged, missing something, or incorrect?

Use the order-help route with your Purple Toad order number, a short description of the problem, and clear photos of the box, shipping label, and affected items when available. Please keep the packaging until our team confirms the next step.

What is your return policy?

Most new, unopened items may be returned within 30 days of delivery. Alcohol-return eligibility can depend on the item and applicable law. If an order arrives damaged, defective, or incorrect, contact us with your order number so we can make it right. See the full policy before sending anything back.

Where can I see current flavors and availability?

Our current flavor menu lists wines, sweetness levels, tasting notes, and prices. Online and tasting-room availability can change. For a specific retailer, use the Where to Buy map and call the store before making a trip.

Are Purple Toad stemless wine glasses dishwasher safe?

Yes. Purple Toad stemless wine glasses are dishwasher safe. Care instructions can differ for tumblers and other drinkware, so check the individual product description before washing those items.

Do you offer discounts or promotions?

Yes, throughout the year. Join the Purple Toad email list for seasonal offers, new releases, and product announcements.

04 · Wine & Allergens

Know what is in your glass.

Important dietary and cross-contact information.

Are Purple Toad wines vegan and gluten-free?

Yes. Purple Toad wines are vegan and gluten-free.

What should guests with grape or fruit allergies know?

We cannot guarantee that any wine is free from a specific grape or fruit allergen because cross-contact can occur during production. Anyone with a grape or fruit allergy should exercise caution and consult a medical professional when appropriate.

Do Purple Toad wines contain sulfites?

Yes. Sulfites help preserve the wine. Purple Toad uses the minimum effective amount, typically around 75 parts per million. Anyone sensitive to sulfites should use caution.

Do Chocolate Cream and Caramel Cream contain dairy?

Yes. Chocolate Cream and Caramel Cream are made with real cream and contain dairy and soy. Check the current product description before purchasing if you have an allergy or dietary restriction.

What should I send if a bottle tastes or looks different?

Please send your Purple Toad online order number, clear photos of each bottle, and the lot or batch code from each bottle. The lot or batch code is separate from the barcode. Those details let our team identify the exact bottles before drawing a conclusion.

05 · Requests

Help us route it.

Send the right details once so the right team member can respond.

How do I request a donation?

Start on the Donation request form. It opens with every required prompt already included. Complete the blanks once; requests are reviewed and are not confirmed until a Purple Toad team member approves the contents and pickup details.

How can a musician ask to perform at Purple Toad?

Send your name or act, preferred location, music style, available date windows, and links to live samples through our Music and business contact route. Bowling Green and Paducah bookings are reviewed by different location teams.

Who handles off-site tastings and sampling events?

Our events team reviews off-site tasting requests. Start on the Event page and include the event date, location, expected guest count, requested wines, and organizer contact information. Availability and legal requirements must be confirmed before an event is promised.

How do retailers ask about carrying Purple Toad?

Send the store name, city and state, contact information, and the products customers are requesting through our Music and business contact route. Our team will route the inquiry to the appropriate distribution contact.

06 · About Purple Toad

Meet the people behind the frog.

A family winery with one very memorable name.

Who owns Purple Toad Winery?

June and Allen Dossey founded Purple Toad and have owned and operated the winery since it opened in 2009. Read the full family story.

How much wine does Purple Toad produce?

Purple Toad produces and sells approximately 750,000 bottles per year.

What happens to old wine barrels?

We periodically sell used barrels to customers. Availability is announced on our Facebook page.

How do I contact customer service?

Call (270) 554-0010 or send a message through our Contact page. The same phone number serves both Purple Toad locations.

Still Wondering?

Ask a real person.

Our team can help with visits, orders, product questions, and everything in between.