Shipping and Returns

FREE SHIPPING OVER $65

We provide free shipping to the continental United States of America when orders total over $65 in value. Free shipping is provided via UPS ground. Delivery times may vary.

 

NO HASSLE 30 DAY RETURNS

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

RETURN REFUNDS

Authorized returns will initiate a refund. You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Know before checkout

Shipping and order help.

Current eligibility and final shipping cost are confirmed from the products and delivery address entered at checkout.

01

Shipping cost

Eligible orders of $65 or more receive free UPS Ground shipping. Under $65, shipping is calculated automatically at checkout—it is not a fixed $15.

02

Where we ship

Wine ships to select eligible states. Spirits currently ship only within Kentucky. The product and destination determine the final answer.

03

Receiving alcohol

An eligible adult recipient must be available with identification that meets the carrier’s requirements. Delivery timing can vary.

04

Case discount

Full 12-bottle case orders receive 10% off list pricing. Seasonal promotions and individually approved quotes may differ.

Tracking or changing an order

Tracking is sent after shipment. For a delivery-address request before shipment, contact us promptly with the Purple Toad order number. Carrier and alcohol-delivery rules may limit changes after the package is moving.

Damaged, missing, or incorrect order

Send the order number, a short description, and clear photos of the box, shipping label, and affected items. Keep the packaging until our team confirms the next step.

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